Both the owners and all service managers are / were top level field engineers. We know UPS Systems, Batteries, Applications and what quality service looks like. We pride ourselves on service excellence and know how to follow through.
Jantech’s most important goal is to be the best possible service organization, safely. We employ our own full time Health and Safety Manager. All Jantech field engineers are equipped with: Full Personal Protective Equipment (PPE), Up to date calibrated tools and test equipment that are regularly re-certified, Full compliment of insulated tools and Flame Resistant (FR) uniforms. All Jantech field Engineers are NFPA 70E and OSHA certified, CPR/AED/First Aid Training, Proper Material and Equipment Handling and Safe Driver Training. Ask our competition what they are doing regarding safety. There is a difference.
Jantech’s standard for excellence starts with our field engineers. Our focus on training produces the best service personnel in the industry. Having owners and service managers who are / were top flight performers in the field demands and breeds a staff of field engineers “second to none”. Because of our culture to be the industries best, our average technician tenure is 16 years.
With our mission to not only preform the highest quality of service but with a great attention to detail, our most important goal is a satisfied customer. We will always go the extra mile to meet or exceed your expectations.
Anytime a Jantech field engineer visits a client’s site, he will always perform Jantechs’ exclusive 11 point check (with customer approval). Jantech knows that if we have already spent the time to travel to / from a customers site, a minimum set of checks should always be performed on your system. This 11 point check will verify standard system vital signs prior to our departure from your facility.
Jantech knows that quality customer service means treating our clients better than ourselves. Your calls will always be greeted by a team member. We will strive to deliver fast and accurate results to your requests. We will never make excuses or fail to meet your expectations. We are always here to serve.
In 1986, Jantech Services was formed as an independent service provider for UPS systems, batteries and power distribution equipment. From its’ humble beginnings with one office in Tampa, Florida, Jantech has grown into a significant East Coast concern with sales and service coverage from Connecticut to Key West, Florida. We are also partnered with other Companies nationwide to provide support outside of our core locations. With decades of field service experience, it was only natural to evolve into a turnkey provider of new and refurbished power protection equipment. Jantech is a well grounded; financially mature company who continues to grow on a controlled and methodical basis. With the emphasis on being the “best” and not the biggest, we are able to continue to deliver superior solutions and are always willing to “go the extra mile” for our clients.
Jantech Services is committed to excellence in the area of customer service.
We will make every effort possible to deliver superior results, by:
For Jantech to meet our goal of 10² (100%) every time, all the time, we must focus on delivering exceptional customer satisfaction in everything we do. We focus on delivering excellence through our Quality, Honesty, Integrity, Perseverance and Pride. We are enthusiastic about what we do, we demonstrate a positive attitude and we are all 100% accountable for everything we do. 10² is embedded in all of us at Jantech and we strive every day to make your business thrive.
Southeast Regional Service Manager
Since 1991, Dave has helped Jantech with it’s continued growth in technical expertise and service delivery
Northeast Regional Manager
Since 1992, Brett continues to set the standard for service excellence in our NE Region
Rene has held every administrative position and has become an invaluable asset in our companies daily operation
Health and Safety Manager
David ensures that Jantech technicians stay current on: OSHA training, NFPA certifications, test equipment and PPE requirements, and customer safety requirements.
Sean is the caretaker of all Jantech computerized requirements including computers, network equipment, telecommunications and electronic reporting… just to name a few
Before hiring, all potential Jantech field engineer candidates undergo an extensive assessment to identify qualifications, strengths and weaknesses. This aids us in only hiring the best candidates available. In addition all potential field engineer candidates undergo a criminal background check, drug screening and MVR check prior to being hired. As Jantech is committed to a drug free workplace, our Field Engineers are subject to random drug testing or per customer request.
All Jantech Field Engineers are NFPA and OSHA certified, factory trained on multiple manufacturers’ equipment, and receive 75+ hours of in-house annual training to insure qualified servicing of your critical equipment.
Because we are an independent service provider, our allegiance is with you, the customer. For that very reason, you can be assured of prompt, professional and dependable service by our GPS dispatched Jantech Field Engineers.